Hey! Super interesting and inspiring article. Would it be possible to know how did you use those emojis in your product solution? Was it just assigning a different emoji to a different shipment? or there was some strategy behind using specific emojis? What were the reactions? How it helped people to quickly understand that this shipment than the others? I would like to know how this is different from using a different number to the shipment?
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Product Designer at @BCGDV. Researching and designing products and services for disruptive businesses https://rb.gy/9k5axw
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